1. What we accept
1.1. MEM is a non-profit organisation. The site accepts voluntary donations only. All funds go to education and development programmes for children in the regions.
1.2. You may donate any amount — freely, or from the “MEM Collection” page. Each item in the collection shows a suggested donation, and the donor receives that item as a thank-you (t-shirt, hoodie, tote bag, notebook, stickers).
1.3. A donation is not a sale, and a thank-you gift is not treated as goods paid for in exchange for the donation.
2. How payment works
2.1. Donations are made in Armenian drams (֏). ArCa, Visa and Mastercard are accepted.
2.2. To pay, you are taken to the secure payment page of Inecobank CJSC. More about card details is in section 3 of the Privacy Policy.
2.3. A donation is accepted once the payment succeeds. Confirmation is sent to your email. If a payment fails, no money is taken.
2.4. A donation may be made only by the cardholder, or with the cardholder’s consent.
3. Delivery of the thank-you gift
3.1. Delivery is free anywhere in Armenia.
3.2. Delivery usually takes about a week, though in some cases it can take longer.
3.3. Before delivery we contact you to confirm the address and time.
3.4. Where a donation has no gift there is no delivery; confirmation comes by email.
4. Refunds
4.1. A donation is voluntary and is not refunded, except in the cases below:
| Case | What we do | When to ask |
|---|---|---|
| Wrong amount, double charge, or a payment without the cardholder’s permission | Full refund to the same card | Within 14 days of payment |
| The gift is faulty, damaged, or the wrong item arrived | Free replacement; if replacement is not possible, a full refund | Within 14 days of receiving it |
| The gift is the wrong size | Free exchange, if the item is unused and the tag is still on | Within 14 days of receiving it |
| The gift was not delivered within a week through our fault | Delivery or a full refund — your choice | At any time |
5. How to ask
- 1Write to [email protected] with your name, the transaction number or date, the amount and the reason (with a photo if the item is faulty).
- 2We reply within 3 working days.
- 3Once confirmed, the money is returned to the card it was paid from, within 10 banking days. How soon it appears depends on the issuing bank.
- 4We do not refund in cash or to a different card.
6. Other provisions
6.1. If we find an incorrect payment, MEM will contact you and put it right using the same card.
6.2. MEM is not responsible for a delay caused by something outside our control (force majeure, for example).
6.3. Disputes are settled by negotiation, and failing that, as Armenian law provides.
7. Contact
“Children of Regions in the Regions” NGO · TIN: 06960783 · Address: Yaghdan village, Lori Province, Armenia, St. 1, Lane 1, Bldg. 3 · Director: Arsamayin Margaryan
Email: [email protected] · Phone: +374 94 891312 · Working hours: Mon–Sat, 09:00–18:00