1. General provisions
1.1. This policy describes how the non-governmental organisation “Children of Regions in the Regions” (hereinafter, MEM) collects, uses and protects the personal data of users of the mem.team website.
1.2. Data is processed in accordance with the Republic of Armenia law on the protection of personal data.
1.3. By using the site, making a donation or submitting a form, you agree to this policy.
2. What data we collect
- First name, surname, email address, phone number
- Delivery address (if you receive a thank-you gift for your donation)
- Donation details: amount, date, chosen gift and size
- Data given in forms (volunteer, mentor, partner, event registration)
- Your correspondence with us
- Technical data: IP address, browser type, pages visited (see section 7)
3. Bank card details
3.1. MEM does not see, collect or store your bank card details (card number, expiry date, CVV/CVC code).
3.2. Card details are entered on the secure payment page of Inecobank CJSC and processed by the bank in line with international standards (PCI DSS).
3.3. Authentication is carried out with 3D Secure technology by the bank that issued the card (for example, by SMS code).
3.4. From the bank, MEM receives only the result of the payment — whether it succeeded, the amount and the transaction number.
4. What we use the data for
- To process donations and send thank-you gifts
- To send confirmation of a donation
- To contact you about a refund or a question
- For accounting and tax reporting
- To send news about MEM programmes — only with your consent; you may opt out at any time.
We do not sell or trade your data for advertising purposes.
5. Who we share data with
Data is shared only as far as is necessary to do the work:
- Inecobank CJSC — to process the payment
- The delivery service (e.g. Haypost) — name, phone number, address
- Technical services (hosting, email, database) that are bound to keep the data confidential
- Public authorities — only in the cases provided for by Armenian law
6. Protection and retention
6.1. The site runs over a secure HTTPS (SSL) connection. Only the staff who need the data for their work have access to it.
6.2. Data is kept for as long as the purpose requires. Payment records are kept for the period set by Armenian accounting and tax law.
7. Cookies
The site uses cookies to remember your cart, keep your language choice and see overall visit statistics. You can switch them off in your browser settings, but then the cart may not work.
8. Minors
Many MEM participants are minors. A minor’s data is processed as Armenian law requires, with the consent of a parent or legal guardian where that is needed. Payment is made by the cardholder, or with the cardholder’s consent.
9. Your rights
You may:
- find out what data we hold about you
- correct inaccurate data
- ask us to delete your data (except what the law requires us to keep)
- withdraw your consent to receiving news
- lodge a complaint with the Personal Data Protection Agency of the Ministry of Justice of Armenia
We answer requests within 10 working days.
10. Changes and contact
MEM may update this policy. A new version takes effect once it is published on the site.
“Children of Regions in the Regions” NGO · TIN: 06960783 · Address: Yaghdan village, Lori Province, Armenia, St. 1, Lane 1, Bldg. 3 · Director: Arsamayin Margaryan
Email: [email protected] · Phone: +374 94 891312